Why the order placed later was received first, but the order placed before has not been received yet?In what order did you ship the goods?
In order to deal with as many orders as possible with the fastest speed within the unit time, jumei will be appropriate according to the distribution of goods in the order to arrange the delivery order, so there may be an order of delivery and order order is not exactly the same situation.We’ll try our best to deliver the goods as soon as possible.
The order shows delivery, but why hasn’t the express information been updated?
The logistics query information you see on the Turnphotointo order page is provided by the express company.Please kindly understand that there will be a delay in the update of information of the express company.(The delay time may vary from 1 day to 3 days, and the logistics delivery information of international express may be delayed for about 1 week at most)
The discount of famous brand products shows that they have been delivered, but why there is no express information?Why do you sometimes contact the Courier who says there is no such order?
As the brand is responsible for the delivery of famous discount products, some express companies selected by the brand cannot provide timely express logistics information, please wait patiently.Unless the area is remote, you should be able to receive the goods within seven days at the latest.
Discount products received, found that missed or wrong, how should do?
Please prepare the relevant pictures (pictures taken) that are missed or wrong, and then verify them through the online customer service. We need to confirm with the brand owner, and the customer service will be reissued or refunded after confirmation.
What if I want to return an order that USES a coupon?
For non-paid orders or cash on delivery orders, you may choose to cancel the order and place a new order.If the order has been paid (or the cod order has been confirmed by the system), please login turnphotointo website to submit the return application. After the approval of Turnphotointo staff, the order will enter the state of return, and the corresponding coupon of the order will turn into the state of “unused”.
Why I have received the product, but the order still shows that the goods are being distributed
Since the update time of logistics information of different express companies is slightly different, some express information may be returned to Turnphotointo later after jumei orders are delivered.